Application Support Engineer – Information Management

Tradeweb is a global leader in electronic trading across asset classes. The Application Support Engineer will be responsible for supporting the Information Management team by handling customer-facing support requests, developing and maintaining web-based applications, and ensuring the accuracy and availability of system information.

Responsibilities:

• Become familiar with our department’s operational processes, the applications we build and the systems we maintain
• Work will require a mix of customer-facing skills, hands-on coding/development work and testing/debugging
• Pick up and respond to support requests from the business relating to our products and systems
• Differentiate between expected behavior, bugs and user error
• Give accurate and timely responses to the business
• Be protective over sensitive data and information
• Work with our team on enhancements, bug fixes, issue tracking and code releases
• Take ownership of the support role, identifying ways of handling common questions or issues more efficiently and to help develop a self-service approach with internal teams

Requirements:

• Bachelor's degree in computer science or a related discipline
• Good working knowledge of SQL Server Stored Procedures
• Proficient in MS Office products (Excel, Access, Word, Outlook)
• Excellent communication skills
• Naturally inquisitive with excellent investigative skills
• Methodical approach to problem solving
• Computer Science degree, under grad or post grad
• Read and interpret SQL Stored Procedures and other logic
• Knowledge of Financial Services industry
• Experience interacting with business users at all levels
• Core working hours are 8am-5.30pm, however you will be required to provide support outside of these hours as required