Technical Product Manager

Granicus is a company focused on transforming the Govtech industry by developing technology that connects governments with their constituents. They are seeking a Technical Product Manager to oversee the development and management of complex technical products, driving product strategy and execution for core communications capabilities while collaborating with cross-functional teams.

Responsibilities:

• Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion
• Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap
• Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption
• Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure
• Make critical technology decisions and influence the long-term direction of the communications platform
• Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale
• Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact
• Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability
• Ability to coach and mentor junior product managers

Requirements:

• 5+ years in a product management or product engineering role
• Success working in an agile environment
• High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product
• Excellent organizational, quantitative analytical, and project management skills
• Experience delivering high-quality technology products and services in a fast-moving environment where priorities shift rapidly
• Demonstrated success in working with cross-functional teams
• Excellent communication skills regardless of the audience
• Ability to break down the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible
• Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements
• Define, analyze, and report on various product metrics from usage to profitability
• Monitor adoption, usage, and revenue impact of new services and features
• Experience working in Salesforce, JIRA, and Aha! Is desirable
• Mid-level technical expertise on cloud infrastructure (preferred AWS)
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies