Customer Service Representative- Remote

DriveTime is a family of brands that includes SilverRock, which specializes in automotive warranties and ancillary products. The SilverRock Customer Service Representative is responsible for handling inbound and outbound calls to educate customers about their warranties while providing exceptional customer service in a fast-paced environment.

Responsibilities:

• Responsible for inbound and outbound phone calls educating and answering questions regarding the customer's warranty

Requirements:

• High School diploma required
• 3+ years of experience working in a customer service role with conflict resolution
• Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Plays well with others
• Works well in a time crunch
• Fantastic problem solver
• Positive emotional resilience
• Passionate and goal-oriented
• Associate or Bachelor's degree
• Experience in the automotive industry
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing