Key skills
AIMLGenerative AILLMCRMProduct Management
About this role
Brillio is one of the fastest growing digital technology service providers, and they are seeking an AI Product Manager with deep healthcare domain experience. This role focuses on driving the experimentation and delivery of AI-enabled products within the healthcare sector, specifically pharmacy services, by collaborating across business, clinical, and technology teams.
Responsibilities:
- Identify & Prioritize High-Impact AI Use Cases
- Work with business, operations, and clinical stakeholders to identify opportunities across:
- Benefits verification (BV) / Prior Authorization (PA)
- Patient onboarding & education
- Adherence & refill management
- Call center / pharmacist workflows
- Translate business pain points into clear problem statements and opportunity areas
- Drive Rapid Experimentation
- Convert ideas into testable hypotheses and experiments
- Design MVPs and pilots using:
- AI/LLM capabilities
- Workflow automation
- Data-driven decisioning
- Run fast iteration cycles:
- Prototype → test → learn → refine
- Define success metrics and evaluate outcomes quickly
- Build & Deliver AI-Enabled Products
- Own end-to-end product lifecycle:
- Problem definition → solution design → development → launch → iteration
- Partner with Engineering, Data Science, and Design teams to:
- Build scalable, production-ready solutions
- Integrate AI into real workflows (not just standalone models)
- Ensure usability for frontline users (pharmacists, agents, care teams)
- Bridge Business, Clinical, and Technology Teams
- Act as a translator between:
- Business/operations (pharmacy, patient services)
- Technology (engineering, AI/ML teams)
- Ensure solutions are:
- Operationally feasible
- Clinically appropriate
- Technically scalable
- Embed AI into Real Workflows
- Design solutions that:
- Augment human decision-making (not replace blindly)
- Incorporate human-in-the-loop controls
- Fit seamlessly into existing systems (CRM, workflow tools, call center platforms)
- Drive adoption across end users
- Measure Impact & Scale
- Track:
- Operational efficiency (e.g., reduced handling time, faster approvals)
- Experience metrics (patient, agent, pharmacist)
- Business outcomes (conversion, adherence, cost reduction)
- Scale successful pilots into broader deployment
Requirements:
- 6-10+ years in Product Management or Product Ownership
- Strong healthcare domain experience, preferably in: Pharmacy services (specialty pharmacy preferred), Patient services / HUB services, Payer or PBM ecosystems
- Proven experience working on data-driven or AI-enabled products
- Demonstrated ability to drive rapid experimentation and MVP delivery
- Strong ability to work across business, clinical, and technical teams
- Experience with: Prior Authorization (PA), Benefits Verification (BV), or patient onboarding workflows
- Call center / omnichannel patient engagement platforms
- Familiarity with: LLMs / Generative AI applications, Workflow automation tools, Data platforms (e.g., modern data stack)
- Experience in regulated environments (HIPAA, compliance constraints)