Diverse LynxRemote
Dynamics 365 Customer Service Architect@REMOTE-Bridgewater,NJ
United States of America
Full Time
1 hour ago
H1B Sponsor Likely
Key skills
Microsoft Dynamics 365 Omnichannel for Customer ServiceMicrosoft Copilot StudioAzure Integration ServicesCustomer Service WorkspaceUnified RoutingWorkstreamsChannel integration voiceChannel integration chatChannel integration socialMicrosoft CopilotVirtual AgentsDevOpsCI/CD pipelinesApplication Lifecycle Management (ALM)AzureCI/CDMentoring
About this role
Diverse Lynx is seeking a Dynamics 365 Customer Service Architect to lead the implementation of D365 Customer Service solutions. The role involves providing technical oversight, mentoring development teams, and ensuring best practices in code quality and integration with backend systems.
Responsibilities:
- Lead technical design sessions and own the implementation of D365 Customer Service solutions
- Provide technical oversight on key components such as: Omnichannel for Customer Service, Customer Service Workspace, Unified Routing, Workstreams, Channel integration (voice, chat, social), Microsoft Copilot and Virtual Agents
- Collaborate with Solution Architects to design integrations with backend systems and external services
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code
- Review code and ensure alignment with best practices and enterprise standards
- Troubleshoot complex technical issues and provide proactive resolutions
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices
- Hands-on experience on Integration leveraging Azure Integration services
Requirements:
- Microsoft Dynamics 365 Omnichannel for Customer Service
- Microsoft Copilot Studio
- Azure Integration Services
- Lead technical design sessions and own the implementation of D365 Customer Service solutions
- Provide technical oversight on key components such as: Omnichannel for Customer Service, Customer Service Workspace, Unified Routing, Workstreams, Channel integration (voice, chat, social), Microsoft Copilot and Virtual Agents
- Collaborate with Solution Architects to design integrations with backend systems and external services
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code
- Review code and ensure alignment with best practices and enterprise standards
- Troubleshoot complex technical issues and provide proactive resolutions
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices
- Hands-on experience on Integration leveraging Azure Integration services
- 18.00 Years of Experience