Sales Development Representative (BPO/Outsourcing Experience Required)

Umbrella BPO is a mission-driven company focused on helping businesses succeed. As a Sales Development Representative, you will identify and qualify potential customers, driving sales efforts and contributing to the company's growth.

Responsibilities:

• Identify potential customers through various channels including online research, social media, and networking
• Generate new business opportunities by reaching out to prospects via phone, email, and social media
• Qualify leads by understanding their needs and determining their potential fit with our services
• Conduct initial discovery calls to gather information and assess the prospect’s interest
• Manage leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals
• Use CRM software to maintain accurate records of all interactions and activities
• Work closely with the sales team to develop strategies for reaching sales targets
• Collaborate with marketing to ensure alignment on lead generation campaigns and messaging
• Stay up-to-date on market trends, competition, and industry developments
• Provide feedback to the sales and marketing teams on market conditions and prospect needs
• Provide regular reports on sales activities and results to management
• Analyze performance metrics to identify areas for improvement
• Be able to adapt and adjust to what the business needs are

Requirements:

• Professional English fluency
• Minimum 2-3 years of experience in sales or customer service
• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills
• Ability to build and maintain relationships with potential clients
• Knowledge of sales techniques and strategies
• Strong problem-solving and negotiation skills
• Time management and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• Bachelor's Degree (Nice to have)