Integration Engineer

Strategic Communications is dedicated to making an impact within communities by providing innovative solutions through a collaborative approach. The Integration Engineer will play a crucial role in implementing technical services for public safety agencies, analyzing customer needs, and guiding stakeholders through various stages of technical implementation.

Responsibilities:

• Guide both internal and external stakeholders, through the different stages of technical implementation, including: requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing
• Track technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies
• Configure, schedule and maintain containerized software across a multi-cloud environment
• Update external facing technical documentation to educate customers on our technical solutions

Requirements:

• Associates degree or higher in relevant coursework required
• 1-2 years' experience in an Implementation Specialist, Technical Analyst, Technical Project Management or IT support role
• Passion for supporting law enforcement, first responders, and other government agencies
• Experience in a customer-facing role, preferably in a project management, training, customer support, and/or feedback collection role
• Strong organizational skills and ability to multitask
• Excellent written and oral communication skills
• Ability to work independently and towards a deadline with minimal oversight
• Ownership over your own work and a commitment to every part of a task, from big picture to small details
• Knowledge of API Integrations, XML, JSON and Kubernetes
• Knowledge of SQL
• Strong troubleshooting skills, the ability to read technical logs
• Basic understanding of Linux systems
• ISO 9001:2015 internal training to be completed within ninety (90) days of hire