Product Solutions Designer

PatientPoint is a leading digital health company focused on improving health outcomes for millions of patients nationwide. The Product Solutions Designer will be responsible for designing and delivering solutions that address ambiguous business problems, utilizing AI-assisted development tools and no-code platforms to create user experiences and workflows.

Responsibilities:

• Intake and discover. Triage requests from across the organization, determine what is worth solving, and conduct the discovery work needed to understand it. This includes process mapping, stakeholder interviews, data analysis, and workflow documentation
• Design the solution. Own the end-to-end user experience. Create wireframes, user flows, and interface designs that are clear and functional. Design means both the visual layer and the process underneath it
• Build and ship. Use low-code platforms, no-code tools, and AI-assisted development to move from design to working prototype. You do not need to be a software engineer, but you need to be able to deliver something real
• Collaborate and scale. Work with the rest of the team to transition prototype solutions into wide-scale applications
• Manage your own work. Own your portfolio of projects and communicate status without needing to be closely managed

Requirements:

• 8+ years in roles that combine problem-solving, process improvement, and hands-on solution delivery
• You design interfaces that are clear, functional, and intuitive
• Proficiency in Figma or similar tools required
• You can lead intake conversations with stakeholders across the organization
• You can dig into a business process, identify where it breaks down, analyze data to understand the real problem, and articulate what needs to change
• Hands-on experience with low-code platforms (e.g., Retool) and comfort with AI-assisted development tools (e.g., Claude Code, Cursor, Copilot)
• You understand how databases work, can explore data in tools like Snowflake, and are comfortable using AI to generate and refine queries and pull your own insights without relying on a data team
• You do not wait to be told what to do
• You can identify problems, propose solutions, and execute
• You shift between modes comfortably and do not see rigid role boundaries
• You would rather ship something imperfect and iterate than spend weeks perfecting a plan
• You are comfortable being the person people come to with AI questions, and you can explain what these tools can and cannot do without overselling or gatekeeping
• You lead through craft and influence — mentoring peers, establishing frameworks, and raising the bar for product excellence without a reporting structure
• Passion for building products that create meaningful impact in healthcare
• Exposure to data pipelines, integrations, or API-based workflows
• Familiarity with JavaScript/Python at a read-and-modify level
• Familiarity with CRM platforms (Salesforce) and project management tools (Jira, GitHub)
• Experience with process mapping tools (Lucidchart, Miro, BPMN) and familiarity with business process automation or operations consulting
• You have worked in environments where roles were not rigidly defined and you owned outcomes across multiple functions