Insurance Customer Service Representative (58864)

AAA Northeast is a company dedicated to providing exceptional customer service and has been rated a top employer in the Northeast. They are seeking an Insurance Customer Service Representative I to join their dynamic team, where the role involves supporting customers with their policy needs and building a strong foundation in Personal Lines insurance.

Responsibilities:

• Complete comprehensive training in Personal Lines insurance
• Provide day-to-day servicing of personal lines policies, including answering questions related to coverages, discounts, registrations, and claims
• Process policy transactions using various carrier systems
• Apply discounts received via email or mail, ensuring proper documentation and effective dates
• Research and resolve premium discrepancies, contacting insureds to explain differences
• Communicate with insurance companies, underwriters, banks, and car dealers to facilitate document processing
• Build and manage customer relationships, identifying opportunities to enhance service delivery, and recommend additional products or services

Requirements:

• Education: High School Diploma or GED required
• Experience: Minimum of 1 year customer service experience
• Skills: Strong communication, attention to detail, and commitment to delivering outstanding service
• Licensing: Must pass the Personal Lines Insurance state exam (training and study time provided)