Customer Service Travel Representative (Remote)

Careers In Travel is a full-service travel planning company dedicated to delivering personalized vacation experiences. They are seeking a reliable, client-focused Customer Service Representative to support clients throughout their travel planning process by providing timely communication and resolving issues.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat platforms
• Assist with booking confirmations, travel changes, and general service questions
• Resolve customer concerns with professionalism and efficiency
• Communicate updates related to itineraries, travel documents, or supplier changes
• Maintain accurate records of client communications and updates
• Coordinate with suppliers, vendors, and internal team members to fulfill service requests
• Stay informed about travel policies, destinations, and industry changes relevant to client needs

Requirements:

• Strong written and verbal communication skills
• Detail-oriented with excellent organizational and problem-solving abilities
• Comfortable using email, CRM platforms, and online booking tools
• Ability to work independently in a remote environment
• Must be 18 years or older with access to a computer and stable internet connection
• Interest in the travel industry and a passion for client satisfaction
• Previous experience in customer service (travel, hospitality, or service industry preferred)