HR Services Associate

Kinaxis is a global leader in modern supply chain orchestration, providing innovative solutions to complex supply chain challenges. As an HR Services Associate, you will deliver enterprise-wide support across HR inquiries, data changes, and reporting needs, ensuring high-quality service delivery while collaborating with HR colleagues.

Responsibilities:

• Lead the onboarding processes for the North America and EMEA region, ensuring a seamless and high-quality experience for new hires while driving continuous improvement. Take full ownership of the end-to-end onboarding, benefits administration, and background check processes, maintaining accuracy and delivering a best-in-class onboarding experience
• Manage employee inquiries in ServiceNow, resolving Tier 1 and Tier 2 cases and escalating complex issues to the appropriate subject matter experts
• Respond to Tier 2 inquiries within your area of expertise, providing thoughtful and timely support to employees and managers
• Execute core HR operations and service-delivery activities, including maintaining accurate employee records, producing standard and ad hoc reporting, supporting audit and compliance requests, and contributing to HR knowledge content and communications
• Contribute to the continuous improvement of HR Service Hub procedures and guidelines
• Lead or support special projects and initiatives focused on process improvement, self-service, and technology implementation
• Partner with regional HR teams to enhance procedures and systems while helping to establish and maintain global standards
• Recommend new approaches, policies, and procedures aligned with business goals and HR innovation