Remote Phone Customer Service Agent

Talentoma is seeking a Remote Phone Customer Service Agent to provide phone-based support to customers by answering questions, resolving concerns, and ensuring positive customer experiences. The role involves handling inbound and outbound customer calls, assisting with account inquiries, and documenting customer interactions.

Responsibilities:

• Handle inbound and outbound customer calls
• Assist customers with account and service inquiries
• Resolve issues and provide accurate information
• Document call details and customer interactions
• Follow customer service procedures and guidelines
• Escalate unresolved concerns when appropriate

Requirements:

• Strong communication and active listening skills
• Comfortable handling high call volumes
• Basic computer and data entry skills
• Quiet and professional remote workspace required
• Previous call center or phone support experience preferred