Manager-Client Services

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

Hi,

This is Vinod from Sensiple, Inc. I have the below job opportunity available with my client. Appreciate, if you could kindly go through the job description. If you re interested, kindly respond me back with your recent updated resume.

Position: Manager-Client Services

Work Location: Alpharetta, GA (Onsite)

Duration: Long Term Contract

Experience: Minimum 10 years experience is required.

Responsibilities:

• Identify systemic delivery risks and drive long-term mitigation strategies (process, tooling, resourcing).
• Provide strategic input into staffing plans, investment decisions, and roadmap readiness discussions.
• Execution & Delivery (50%): Own execution of cross-functional implementation projects, from intake through onboarding and stabilization.
• Drive detailed delivery plans, milestones, dependencies, and risk management across concurrent client implementations.
• Monitor capacity utilization, throughput, backlog health, and delivery velocity on an ongoing basis.
• Proactively identify and resolve delivery blockers related to people, process, or system constraints.
• Lead regular execution reviews, escalation management, and stakeholder communications.
• Ensure learnings from incidents, delays, or escalations are translated into actionable improvements.
• Cross-Functional Leadership: Influence senior stakeholders with data-driven recommendations on timelines, scope, and sequencing.
• Support client-facing conversations when delivery risks or capacity constraints impact.
• Use data to continuously refine forecasts, planning assumptions, and delivery models.

Required Qualifications:

• 8+ years of experience in Project Management, Delivery Management, or Implementation leadership roles.
• Proven experience balancing strategic planning and hands-on execution in client-facing environments.
• Strong background in capacity planning, demand forecasting, and delivery governance.
• Experience working in enterprise, high-volume environments (payments, fintech, SaaS, telecom, utilities, or regulated industries).
• Ability to influence across teams without direct authority.
• Strong communication skills, including executive-level updates and client-facing discussions.

Preferred Qualifications:

• Experience with complex system integrations or API-based implementations.
• Familiarity with regulated or mission-critical platforms.
• Experience partnering closely with Sales on delivery commitments and onboarding timelines.
• PMP, PgMP, SAFe, Agile, or similar certifications preferred.

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to vinod dot pv at sensiple dot com

Thanks & Regards,

Vinod P V | Sensiple Inc.,

vinod dot pv at sensiple dot com

7 3 2 - 2 8 3 - 0 4 9 9, Ext: 3 7 5

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.