Manage, support and develop a portfolio of enterprise customers (B2B)
Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
Develop the business by identifying patterns and synergies between different end-user use cases
Proactively share customer learnings and insights with the broader Stravito team
Report to the Lead Customer Success Manager for the US
Work closely with Product, Tech & Design to make it happen!

3-5 years experience as a Customer Success Manager
Previous experience managing for complex enterprise accounts
“Customer mindset”
knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
Business-orientation
constantly thinking of how to grow and scale your customer
Ability to thrive in start-up and remote-first environments
Strong interpersonal and communication skills
Fluency in English, both spoken and written

remote-first and globally spread team with company events a couple of times each year as the icing on the cake 🎂
fun, collaborative environment where everyone truly cares and helps each other
zero micro-management
encouraged to cultivate your own processes while giving and receiving feedback for improvement
competitive compensation package
possibility of working with cutting-edge technology in our industry (such as GenAI)

Customer Success Manager

Key skills