Key skills
SQLAnalyticsTableauServiceNowJiraAgileCommunication
About this role
Mindlance is seeking experienced ServiceNow contractors to support enterprise IT Operations Management and CMDB-related initiatives. The role involves supporting operational sustainment, platform enhancements, reporting, integrations, and collaborating with various stakeholders to translate business needs into scalable solutions.
Responsibilities:
- Support and enhance ServiceNow backend capabilities related to:
- CMDB
- IT Operations Management
- Discovery
- Event Management
- Service Graph Connectors
- Performance Analytics
- Develop and maintain dashboards, reporting solutions, and operational metrics within ServiceNow, SQL and Tableau
- Support enterprise discovery and event management processes, including data quality, integrations, routing, and operational visibility
- Assist with sustainment activities, troubleshooting, configuration updates, and platform enhancements
- Collaborate with Product Owners, architects, developers, and operational stakeholders to translate business needs into scalable solutions
- Participate in Agile ceremonies and work management activities within Jira
- Provide documentation, knowledge transfer, and clear communication across teams
- Support high-visibility operational and strategic initiatives across the platform
Requirements:
- Hands-on ServiceNow / Service Central experience supporting enterprise platforms
- Strong experience with: CMDB, Discovery, Event Management, Service Graph Connectors, Data Performance Analytics, SQL
- Experience building dashboards and reporting solutions in ServiceNow
- Strong understanding of enterprise infrastructure and operational workflows
- Previous hands-on Agile experience using Jira
- Strong communication and stakeholder engagement skills
- Ability to work independently with minimal oversight
- Must be US-based
- Must be a US Citizen
- Video screening required prior to submission
- Experience supporting enterprise-scale ServiceNow environments and familiar with requirements intake process
- Experience with operational reporting and platform optimization
- Exposure to integrations and automation workflows
- Hands on Tableau development experience
- Product-minded approach with strong troubleshooting and analytical skills