Senior Analyst, Workforce Management - HYBRID

GEICO is a leading insurance company that offers quality coverage to millions of customers. They are seeking a Senior Analyst, Workforce Management who will provide data-driven staffing forecasts and ensure workforce capacity aligns with business goals in a fast-paced environment.

Responsibilities:

• As a senior level short-term forecaster, analyze historical data, emerging trends, and business drivers to predict workload demand for the next 1–6 weeks
• Adjust forecasts based on dynamic factors, including promotional activities, seasonal trends, and unexpected events
• Collaborate with long-term planners to ensure seamless integration of short-term and strategic workforce plans
• Monitor staff availability, skill sets, and productivity levels to allocate resources effectively and maintain SLAs
• Identify and escalate risks related to staffing shortages or workload surges to ensure proactive issue resolution
• Provide actionable short-term performance insights and recommendations to management
• Recommend workforce adjustments, such as overtime, voluntary time off, or alternative staffing solutions, to meet immediate needs
• Develop and refine staffing plans that optimize resource allocation while maintaining cost-efficiency and service quality
• Partner with cross-functional teams to address workload imbalances and ensure smooth day-to-day operations
• Act as a key liaison between operations, workforce management, and senior leadership to align short-term staffing strategies with organizational goals
• Clearly communicate staffing changes and their operational impact to relevant stakeholders
• Foster strong relationships across departments to enhance visibility and alignment of workforce plans