Business Process Analyst - iTech U (344)

iTech AG is a company focused on developing skills in ServiceNow process consulting through a structured training program. The role involves participating in hands-on exercises, supporting internal applications, and preparing for a client-facing support role in ServiceNow implementation projects.

Responsibilities:

• Participate in hands-on exercises focused on business process analysis, requirements gathering, user story development, and workflow design within the ServiceNow platform
• Be assigned a ServiceNow certification aligned to consulting and implementation (e.g., CIS or equivalent), and complete a structured self-paced study program to prepare to sit for the associated exam (up to the cost of two exams will be covered by iTech AG). If the program extends beyond 13 weeks, it is our expectation that you will sit for the assigned SN Certification and pass it
• Support internal ServiceNow applications and initiatives by documenting processes, identifying improvement opportunities, and assisting in solution design
• Collaborate with technical teams to translate business requirements into functional specifications and platform configurations
• Engage in stakeholder simulations, workshops, and presentations to build client-facing communication and consulting skills
• Complete assignments demonstrating proficiency in ServiceNow platform capabilities, process optimization, and business value delivery
• Other duties as assigned

Requirements:

• Experience as a Business Analyst in an enterprise environment
• Strong communication skills (written and verbal), with the ability to interact effectively with both technical and non-technical stakeholders
• Strong interpersonal skills and a customer-centric, consultative mindset
• Ability to work independently with minimal supervision and collaboratively within a team environment
• Demonstrated analytical and problem-solving skills, particularly in business process contexts
• ServiceNow Administrator Certification (CSA)
• A 2nd ServiceNow certification (CIS, CAD, etc.)
• Ability to obtain a security clearance is required
• Pursuant to a government contract, this position requires U.S. citizenship
• Bachelor's degree
• Additional ServiceNow certifications (e.g., CIS modules, CAD, or related)
• Experience or familiarity with business process mapping, requirements gathering, or workflow analysis
• Basic understanding of ServiceNow platform capabilities across modules (e.g., ITSM, CSM, HRSD)
• Exposure to Agile methodologies (Scrum, user stories, backlog management)