Sr. Associate, Retail Go-To-Market Operations - Growth & Innovation

Instacart is transforming the grocery industry by providing essential services that customers rely on. They are seeking a driven Sr. Associate to support the design and execution of pilot programs and growth initiatives aimed at improving quality and enhancing in-store workflows for retail partners.

Responsibilities:

• Support the design and execution of pilot programs aimed at improving quality, increasing order volume, reducing costs, and enhancing in-store workflows for our retail partners
• Collaborate with Product, Retail, and Data Science teams to test, validate, and help scale successful operational innovations across our network of launched stores
• Contribute to the development of strategic frameworks used to identify and evaluate new growth opportunities and address operational process gaps
• Track the impact of initiatives against established KPIs, help synthesize results, and support reporting to leadership and cross-functional stakeholders
• Champion a culture of continuous improvement and data-driven experimentation within the team and broader organization
• Travel to support on-the-ground observations and experimentation, working directly in stores to understand operations and provide hands-on support in rolling out initiatives

Requirements:

• 3+ years of experience in operations, program coordination, business strategy, or a related field in a fast-paced environment where priorities shift frequently
• Strong analytical skills with a demonstrated ability to design experiments, analyze results, and make data-driven decisions
• Excellent project management skills, with the ability to lead complex, cross-functional initiatives from concept to completion
• Exceptional communication and stakeholder management skills, with the ability to influence and align partners across various departments
• A strategic and innovative mindset with a passion for identifying new opportunities and solving complex problems
• Experience building and maintaining operational workflows, trackers, and documentation that keep cross-functional teams organized and accountable. You default to creating structure, not waiting for it
• Experience in retail operations or in-store programs
• Comfort operating in ambiguity and through competing priorities. You build a process where none exists, stay steady when multiple workstreams need attention at once, and know how to move forward without waiting for perfect information
• Experience with performance metrics and KPIs, such as increasing order volume and maintaining high store associate satisfaction