Technical Product Solutions Engineer

Teak is building better experiences for people attending live events and booking travel. As a Technical Product Solutions Engineer, you will partner with customers' product and engineering teams to ensure successful integrations with Teak, impacting how seamlessly new partners onboard and how reliably products perform at scale.

Responsibilities:

• Lead pre-sales technical activities, educating prospects on product capabilities, integration options, and technical requirements
• Build critical relationships with partners’ key technical and product stakeholders
• Collaborate with partners to architect solutions by defining clear technical steps, success criteria, and implementation plans, and lead their integrations from kickoff through launch
• Configure account structures and technical parameters to optimize performance
• Conduct and lead user acceptance Testing & go-live readiness audits before solutions launch
• Manage the development and upkeep of technical resources and customer API documentation
• Plan and execute rollout strategies for new technical products, API versions, and platform enhancements
• Coordinate communication and transition plans for breaking changes or deprecations
• Manage partner impact during platform updates
• Deliver ongoing training to Sales and Customer Success teams on technical products, integration mechanics, and best practices
• Enable non-technical teams to speak confidently about technical capabilities
• Conduct daily operational reviews of partner integrations to identify issues, trends, and opportunities
• Proactively monitor partner integration health and performance metrics (not just reactive troubleshooting)
• Regular check-ins with active partners to ensure ongoing success
• Explicitly manage escalations and resolve complex technical challenges in collaboration with cross-functional teams
• Define escalation paths and SLAs
• Serve as primary advocate for partner technical needs across all internal departments
• Gather, synthesize, and communicate partner feedback to inform product development and roadmap
• Identify trends in partner requests and pain points to drive proactive platform improvements
• Regular feedback loops to Product and Engineering teams

Requirements:

• Experience with client-side web technologies (HTML, CSS, JavaScript, modern frameworks like React)
• Experience coding in multiple common programming languages (Python, PHP, Java, C, C++, etc.)
• Comfortable working with APIs, authentication (JWT), and integrations in large-scale ecommerce environments
• Experience in troubleshooting technical issues for customers or partners
• Familiarity with SQL / MySQL and fundamental data analysis
• Clear communicator who can explain technical concepts to non-technical audiences
• Strong problem-solver who enjoys figuring things out
• Comfortable taking ownership and working independently in a remote environment