Senior Application Engineer

Catapult Federal Services is a leading financial technology company focused on enhancing connections between individuals and their financial institutions. They are seeking a Senior Application Engineer to provide remote technical support, troubleshoot complex issues, and ensure optimal system performance and customer satisfaction.

Responsibilities:

• Perform remote customer support including system design, installation, repair, testing, and maintenance of technical products
• Troubleshoot complex issues across applications, infrastructure, and third-party systems to drive resolution
• Serve as a liaison between customers, internal teams, and third-party vendors
• Provide guidance and training to customers on system operation and proprietary software
• Support and monitor environments including servers, firewalls, routers, Active Directory, and cloud platforms
• Assist with application support, including .NET-based systems
• Communicate customer feedback to engineering and product teams to support continuous improvement
• Maintain system reliability, performance, and security across environments

Requirements:

• Minimum 6 years of experience in IT Operations or DevOps
• Strong experience supporting .NET applications
• Solid networking knowledge including DNS, TCP/IP, subnetting, routing, and security principles
• Experience troubleshooting across infrastructure, applications, and network layers
• Ability to work cross-functionally with internal teams and external vendors
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Networking, Systems, or Cloud-related certification (e.g., CompTIA Network+, AWS, Azure, CCNA)
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred