Customer (Call Center ) Service Advisor– Eastwood Automotive

The Eastwood Company develops and offers supplies, tools, and equipment for automobile repair and restoration. The Customer Service Advisor assists customers with orders and questions through phone, email, and live chat, researches orders, documents interactions, and helps resolve concerns to create a positive customer experience.

Responsibilities:

• Help customers over phone, email and live chat with orders and problem-solve
• Work within our computer system to place and research customer orders, as well as document conversations and actions
• Pitch in where needed to drive a positive customer experience

Requirements:

• comfortable working with computers and learning new systems
• make a commitment to learn about our processes
• are pro-active and take a positive approach in problem solving
• have good communication skills
• have spent time shopping online
• have experience within a call center, but not necessary
• have automotive restoration experience, it's a plus