About this role
Data Center Technician (Server / Support)
Afton, TX
Long Term
Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of product located at Customer Site.
o Triage issues with direction from Support
o Execute plan of action from Domain Engineer/L3
o Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) via case email
o Reseating parts, swap or replace parts
o Server Testing and validation (running diagnostics, capturing and uploading logs)
o Upgrading Firmware as needed
o Parts locker management, manage inbound and outbound parts
o Spare parts management, separate from parts locker (during CW server deployments)
o Experience replacing server components (CPU, Mem, PS, GPU etc)
Experience in server replacements
You will be successful in this role if you have:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 4-6 years experience in area of responsibility