Optimuss Inc.Remote
Salesforce Operations & Maintenance Analyst
Remote
Contract
2 hours ago
$50 - $55 USD
Key skills
ETLJenkinsGitHub ActionsGitGitHubVersion ControlServiceNowSalesforceAgileScrumCI/CDChange ManagementCommunication
About this role
Hiring:
JOB DESCRIPTION
Salesforce Operations & Maintenance Analyst
20+ Org Salesforce Environment | 2–5 Years Experience Visa: , or L2 EAD
Employment: W2 or 1099
Responsibilities
• Administer and maintain 20+ Salesforce orgs, managing user provisioning, profiles, roles, permission sets, and org-wide security configurations.
• Monitor platform health, API usage, storage limits, and license consumption; proactively identify and resolve performance issues across all orgs.
• Serve as Tier 2 support for Salesforce incidents — triage, diagnose, resolve, and document root cause analyses (RCA) in ServiceNow or equivalent ITSM.
• Implement and review declarative configuration changes (Flows, validation rules, custom objects, page layouts) in compliance with CMS change management and CAB approval processes.
• Manage sandbox environments, conduct refreshes, and support org-to-org deployments using Salesforce DX (SFDX), Git, and CI/CD pipelines (e.g., Copado, Jenkins, GitHub Actions).
• Enforce Salesforce security best practices (MFA, IP restrictions, field-level security, least-privilege access) and conduct quarterly user access reviews to support FedRAMP and FISMA compliance.
• Monitor and triage integration failures across connected systems (e.g., MuleSoft, REST/SOAP APIs); support data load operations using Data Loader or equivalent ETL tools.
• Maintain O&M documentation including org inventories, SOPs, runbooks, and architecture diagrams; produce weekly/monthly operational reports on platform health and incident KPIs.
Qualifications & Skills
• 2–5 years of hands-on Salesforce administration experience in a complex, multi-org enterprise environment; federal government or regulated healthcare IT experience strongly preferred.
• Proficiency in Salesforce declarative tools (Flows, Approval Processes, Reports/Dashboards), data management (SOQL, Data Loader), and the Salesforce security model (Profiles, Permission Sets, OWD, Sharing Rules).
• Working knowledge of Salesforce DX, Git-based version control, and metadata deployment; familiarity with integration patterns, Connected Apps, and API monitoring.
• Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or Service Cloud Consultant preferred. ITIL Foundation a plus.
• Ability to obtain and maintain a federal Public Trust clearance or higher. Familiarity with FedRAMP, FISMA, and ATO processes preferred.
• Strong communication skills with ability to collaborate across technical teams, business stakeholders, and federal program offices; experience with Agile/Scrum delivery methodologies.
JOB DESCRIPTION
Salesforce Operations & Maintenance Analyst
20+ Org Salesforce Environment | 2–5 Years Experience Visa: , or L2 EAD
Employment: W2 or 1099
Responsibilities
• Administer and maintain 20+ Salesforce orgs, managing user provisioning, profiles, roles, permission sets, and org-wide security configurations.
• Monitor platform health, API usage, storage limits, and license consumption; proactively identify and resolve performance issues across all orgs.
• Serve as Tier 2 support for Salesforce incidents — triage, diagnose, resolve, and document root cause analyses (RCA) in ServiceNow or equivalent ITSM.
• Implement and review declarative configuration changes (Flows, validation rules, custom objects, page layouts) in compliance with CMS change management and CAB approval processes.
• Manage sandbox environments, conduct refreshes, and support org-to-org deployments using Salesforce DX (SFDX), Git, and CI/CD pipelines (e.g., Copado, Jenkins, GitHub Actions).
• Enforce Salesforce security best practices (MFA, IP restrictions, field-level security, least-privilege access) and conduct quarterly user access reviews to support FedRAMP and FISMA compliance.
• Monitor and triage integration failures across connected systems (e.g., MuleSoft, REST/SOAP APIs); support data load operations using Data Loader or equivalent ETL tools.
• Maintain O&M documentation including org inventories, SOPs, runbooks, and architecture diagrams; produce weekly/monthly operational reports on platform health and incident KPIs.
Qualifications & Skills
• 2–5 years of hands-on Salesforce administration experience in a complex, multi-org enterprise environment; federal government or regulated healthcare IT experience strongly preferred.
• Proficiency in Salesforce declarative tools (Flows, Approval Processes, Reports/Dashboards), data management (SOQL, Data Loader), and the Salesforce security model (Profiles, Permission Sets, OWD, Sharing Rules).
• Working knowledge of Salesforce DX, Git-based version control, and metadata deployment; familiarity with integration patterns, Connected Apps, and API monitoring.
• Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or Service Cloud Consultant preferred. ITIL Foundation a plus.
• Ability to obtain and maintain a federal Public Trust clearance or higher. Familiarity with FedRAMP, FISMA, and ATO processes preferred.
• Strong communication skills with ability to collaborate across technical teams, business stakeholders, and federal program offices; experience with Agile/Scrum delivery methodologies.