Key skills
AIGenAIServiceNowLeadershipStakeholder ManagementChange ManagementCommunication
About this role
Description:
The ServiceNow OCM Consultant is responsible for driving organizational readiness, user adoption, communication, training, and business transformation activities during ServiceNow implementation and transformation programs. The role ensures successful people-side adoption of ServiceNow platforms such as ITSM, HRSD, CSM, ITOM, SecOps, and GenAI-enabled workflows.
Key Responsibilities
Organizational Change Management
• Develop and execute OCM strategy for ServiceNow transformation programs
• Conduct stakeholder analysis and change impact assessments
• Create business readiness and adoption plans
• Drive user engagement and organizational alignment
• Manage resistance and support leadership alignment
Required Skills
ServiceNow Knowledge
• Understanding of ServiceNow platform and modules:
• ITSM
• HRSD
• CSM
• ITOM
• SecOps
• Employee Center
• AI/Virtual Agent capabilities
OCM Skills
• Change impact analysis
• Stakeholder management
• Communication planning
• Training strategy
• Organizational readiness
• Business process transformation