(US) Sr. Provider Customer Success Manager - Enterprise Accounts

PointClickCare is a company focused on providing technology solutions for healthcare organizations. They are seeking a Customer Success Manager to build strategic partnerships with clients, ensuring optimal adoption of their technology and delivering measurable value through consultative support.

Responsibilities:

• Manage strategic partnerships with clients, serving as the main liaison
• Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis
• Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation
• Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value
• Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization

Requirements:

• 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure
• Must have exposure to healthcare organizations
• Possess strong written and verbal communication abilities
• Demonstrate excellent organizational, project management, and time management skills
• Exhibit strong relationship-building, teamwork, and collaboration capabilities
• Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions
• Experience with CRM tools and strategic thinking with analytical skills
• Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus
• Clinical delivery or applications experience is a bonus