Lead Product Manager

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. The Lead Product Manager is responsible for leading a core AI-driven product focused on helping organizations securely find answers, insights, and decisions from their enterprise content.

Responsibilities:

• Own and evolve the product roadmap as a living expression of strategy, customer value, and business outcomes; balance near-term delivery with long-term innovation in AI-powered search and decision support; connect customer problems, market trends, and business priorities into a clear product direction
• Lead continuous customer discovery through interviews, pilots, and feedback loops; validate problem statements, solution approaches, and value hypotheses using real customer evidence; translate discovery insights into roadmap decisions and measurable outcomes
• Partner closely with engineering to define requirements for AI-powered capabilities — including search, retrieval, enrichment, and agent-based workflows leveraging RAG, Graph RAG, and agentic orchestration — guiding execution from ideation through launch, iteration, and optimization
• Maintain strong awareness of the AI, enterprise search, and intelligent knowledge systems landscape; track emerging approaches across generative AI and AI-assisted decision making; apply competitive insights to influence roadmap, differentiation, and positioning
• Partner with Marketing, Solution Engineers, and Sales to articulate clear product value and differentiation; support enablement materials, demos, release narratives, and customer-facing content; translate technical progress into outcome-focused messaging for internal and external audiences
• Serve as a trusted product voice across engineering, marketing, solution engineering, sales, and leadership; influence decisions through clarity, credibility, and data-driven reasoning; shape thought leadership and mentor and collaborate with peers and cross-functional partners

Requirements:

• 5+ years of proven experience as a Product Manager owning complex technology products, with strong understanding of enterprise software and full product lifecycle management
• Ability to collaborate deeply with engineering teams, reason about technical tradeoffs, and maintain delivery momentum while anticipating dependencies and risks
• Proven ability to build strong customer relationships and lead problem discovery through direct customer engagement
• Excellent communication skills with both technical and non-technical stakeholders, with a demonstrated ability to translate complex technology into clear business value
• Strong analytical and problem-solving skills with the ability to think beyond feature delivery to product value, including positioning, pricing, and business impact
• Bachelor's degree or equivalent experience
• Mastery level experience making data driven decisions which have enabled high growth
• Mastery level experience with product life cycle management from conception to launch
• Mastery level experience in technology product management
• Strong demonstrated knowledge of the software development life cycle
• Strong Experience in business and spend analytics
• Strong analytic and strategic thinking, solid decision making skills
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with a variety of cross-functional roles with executive presence
• Strong ability to influence, motivate and mobilize team members and business partners
• Strong collaboration skills, applied successfully within team as well as with all levels of employees in other areas
• Mastery in system analysis, procedure analysis and problem resolution
• Strong organizational skills, including demonstrated prioritization skills in a rapidly changing environment
• Executive-level leadership and business acumen skills capable of engaging with vice president level and officer leadership levels
• Strong ability to drive the product vision, go to market strategy and design discussions
• Passionate, competitive and intellectually curious
• Drive to learn and stay current professionally
• Up to 50% travel time required
• Experience with AI-powered products, enterprise search, or data-driven platforms
• Familiarity with Generative AI, retrieval-augmented generation (RAG), embeddings, or intelligent content systems
• Experience building products for regulated or security-sensitive environments such as healthcare, insurance, or government
• Exposure to AI evaluation, feedback loops, or learning systems that improve over time
• Experience supporting sales enablement, demos, or customer-facing engagements