VP, Customer Success Management

Alteryx is a company leading the transformation in how work gets done through data, automation, and AI. They are seeking a decisive VP of Customer Success Management to lead and scale their global Customer Success organization, ensuring customers realize meaningful value from the Alteryx platform.

Responsibilities:

• Build, coach, and elevate a high-performing leadership bench
• Stay close to the business and the customer
• Drive measurable outcomes across retention, expansion, and customer lifetime value
• Lead a forward-looking, data-driven approach to account management—anticipating customer needs, identifying risks early, and unlocking new growth opportunities across the customer base
• Foster an environment where teams are empowered to make decisions and move quickly
• Drive strong cross-functional alignment across Sales, Product, Marketing, Support, and Operations
• Run the business with rigor and transparency
• Attract, develop, and retain top talent
• Serve as a trusted advisor to senior customer stakeholders

Requirements:

• Proven track record of owning and delivering retention and expansion outcomes in a high-growth SaaS environment
• Demonstrated success building and developing strong leaders and scalable organizations
• Hands-on, operator mindset with the ability to engage directly in high-stakes customer and business situations
• Strong bias for action with comfort making decisions in ambiguity and driving execution without waiting for consensus
• Experience leading proactive, data-driven account strategies that anticipate customer needs and drive growth
• Ability to set a high-performance bar and hold teams accountable to measurable outcomes
• Exceptional executive presence with experience influencing C-level stakeholders
• 10+ years of experience in software, ideally within data, analytics, or platform-based solutions
• Deep customer-centric mindset paired with a strong commercial and outcomes-oriented approach
• Strong cross-functional leadership with a One Alteryx mindset
• Analytical rigor with a track record of using data to inform strategy and execution
• Experience leading global teams across multiple regions
• Technical acumen to effectively articulate the value of Alteryx solutions
• Bachelor's degree or equivalent experience required