Staff Software Engineer, Care & Onboarding

Toast creates technology to help restaurants and local businesses succeed in a digital world. They are seeking a Staff Software Engineer to serve as a technical leader within the Care & Onboarding team, responsible for driving architectural direction and delivering high-impact solutions that enhance customer support workflows.

Responsibilities:

• Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability
• Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders
• Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies
• Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship
• Partner with product, design, and operations leadership to translate business strategy into technical plans
• Leverage AI-augmented development tools to increase development velocity and code quality

Requirements:

• 8+ years delivering complex backend systems at scale
• Mastery of Java, Kotlin, or another object-oriented language
• Deep proficiency in API lifecycle management, including versioning, documentation, and deprecation
• Strong understanding of query languages, data modeling, and data distribution
• Demonstrated technical leadership, with the ability to drive cross-team alignment and influence across engineering, product, and business stakeholders
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience
• Hands-on experience building with LLMs in production environments
• Familiarity with Workato or a similar iPaaS platform
• Prior work with Salesforce or other CRM platforms
• Comfort working with React and GraphQL