Remote Call Center Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking a Remote Call Center Customer Service Representative to handle customer inquiries, troubleshoot issues, and provide support from home.

Responsibilities:

• Handle customer inquiries via phone, email, and chat with professionalism
• Provide accurate information about products, services, and policies
• Troubleshoot and resolve customer complaints and issues
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service delivery
• Adhere to company policies and compliance standards

Requirements:

• Must be 18 years or older
• High school Diploma/GED
• Previous experience in customer service or a call center environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and manage time effectively
• Comfortable using multiple software systems simultaneously
• High-speed internet and a distraction-free home office setup
• Flexibility to work various shifts, including evenings and weekends
• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening