Stripe is a financial infrastructure platform for businesses that aims to increase the GDP of the internet. The Key Accounts Manager will own a portfolio of strategic users, focusing on deepening existing relationships and unlocking new growth opportunities while driving adoption of Stripe's product portfolio.
Responsibilities:
- Own and manage a portfolio of key accounts end-to-end, serving as the primary relationship lead across business, technical, and executive stakeholders
- Serve as a senior Stripe leader for a team of AE’s and executive sponsor for key customer and partner relationships across AMER, engaging C-suite stakeholders at Stripe's most strategic accounts
- Develop and execute tailored partnership strategies and joint business plans that drive mutual growth, deepen product integration, and expand Stripe's footprint across each partner's platform
- Drive revenue growth through partner retention, strategic account planning, cross-selling Stripe's product portfolio, and identifying new use cases within existing partnerships
- Lead complex, multi-product commercial negotiations, structuring deals that align partner incentives with Stripe's growth objectives
- Own the operational rhythm of your business — including pipeline forecasting, internal reporting, and cross-functional communications to keep stakeholders aligned and deals moving
- Build trusted, consultative relationships with senior stakeholders at partner organizations, including product, engineering, finance, and executive leadership
- Partner closely with Stripe's Product and Engineering teams to surface partner needs, influence the roadmap
- Develop and deliver compelling business reviews, partnership proposals, and executive-level narratives that clearly articulate the value of the Stripe partnership
- Effectively work cross-functionally with Sales, Marketing, Legal, Finance, and Solutions Engineering to execute on partnership initiatives and resolve partner needs at pace
- Contribute to Stripe's broader partnerships strategy by sharing market insights, identifying trends, and helping refine our approach to the platform ecosystem
Requirements:
- 10+ years of experience managing business development teams and technical solutions selling in a high-growth internet, software, technology, or payments company
- Demonstrated experience managing sales teams, complex strategic partnerships or accounts with significant scope
- Strong understanding of APIs, platform ecosystems, channel partnerships, and solutions-oriented selling
- Demonstrated quantitative and analytical skills, with a data-driven approach to pipeline management, forecasting, and measuring partnership impact
- Proven ability to build and develop deep, consultative relationships with external partners and internal cross-functional stakeholders at all levels
- Prior experience in the payments industry, financial infrastructure, or developer platforms
- Track record of driving impact with Tier 1 accounts — including cross-sell, expansion, and joint GTM execution
- Proven ability to ruthlessly prioritize across partner needs, commercial opportunities, and internal resources
- Excellent communicator at every level — equally effective in a product deep-dive with engineers and a strategic discussion with a C-suite executive
- Thrives in ambiguity, adept at creating structure and clarity where little exists, and consistently delivers with excellence
- Naturally curious — always asking 'what's next?' and anticipating partner needs before they surface
- Comfortable operating in a fast-paced environment where priorities evolve and speed matters
- True team player. Always