Enterprise Customer Success Manager

Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. The Enterprise Customer Success Manager will build relationships and manage all aspects of assigned enterprise-level accounts, resolve client issues, and drive churn reduction.

Responsibilities:

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration
• Responsible for handling customer complaints by investigating problems and providing solutions
• Develop a comprehensive understanding of our solutions and how they overcome customer challenges
• Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers
• Drive strategic add-on and renewal business to Enterprise customers
• Develop a long-lasting, trusted advisor relationship with assigned accounts

Requirements:

• Minimum of 2 years business to business account management experience
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Experience working with CRM software, Salesforce preferred
• Time productivity will be tracked
• Bachelor's degree preferred, but not required