Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

Zimperium is an industry leader in enterprise mobile security, specializing in mobile threat defense systems. They are seeking a Senior Customer Success Manager to manage post-sale customer relationships, drive solution adoption, and ensure customer satisfaction in the public sector.

Responsibilities:

• Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
• Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
• Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
• Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
• Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
• Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
• Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
• Collaborate effectively with internal teams - Work closely with Engineering and Product teams in different time zones to address customer issues
• Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Requirements:

• B.S. in Computer Science or an equivalent engineering degree
• 10+ years of experience working with Enterprise software solutions, startup experience desirable
• 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
• Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable
• Ability to travel