Enterprise Customer Success Manager

MentorcliQ is looking for an Enterprise Customer Success Manager to be the primary advocate for champions and program administrators. This role focuses on ensuring customers maximize the value of MentorcliQ’s software and delivering an extraordinary experience for every customer contact.

Responsibilities:

• Work with multiple customers across your portfolio of accounts, executing customer success plans to drive product adoption, expansion and long-term customer retention
• Guide customers through the onboarding process by identifying key performance indicators, building relationships and configuring MentorcliQ’s SaaS solutions to set our customers up for success
• Monitor program health and utilization, and coach customer admins on how to maximize the value of their mentoring programs and other functionality available to them on the platform
• Gain a deep understanding of our offering and act as an advocate and advisor in sharing product best practices with our clients to help them realize their goals and overcome challenges
• Collaborate with the Account Manager to identify and/or develop upsell opportunities

Requirements:

• At least 3 years of mid-market/enterprise SaaS software implementation or an equivalent history of increasing customer satisfaction, adoption and retention
• Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times
• Strong ability to identify strategic goals and execute on plans to achieve those goals
• Previous experience building strong relationships with external and internal customers at varying levels within an organization - you help others achieve business results and have fun doing it
• Highly diligent with strong attention to detail
• Sound process improvement aptitude and judgment
• Ability to summarize complex issues concisely and adapt to different conversations clearly through both excellent oral and written communication
• Experience in the Mentoring/Coaching, Learning and Development, or Talent Development space is a plus
• Familiarity with Google Suite, Salesforce and Gainsight is a plus