2610176 RCM Cust Svc Support Rep-10am-7pm EST - Remote - Patient Customer Service (Sourcing)

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Labcorp is seeking a Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join their team, where the representative will provide product training and handle a variety of customer inquiries to ensure a world-class customer experience.

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements:

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• 1 year or more call center experience
• 1 year or more medical billing, insurance claims, and explanation of benefits
• 1 year or more patient billing