Leader, Solutions Engineer

Cisco is a leading technology company known for its innovative solutions that connect and protect organizations in the AI era. The Leader, Solutions Engineer will provide technical direction and business guidance to the operation sales team, driving revenue through account planning and resource allocation while developing a high-performing team of Systems Engineers.

Responsibilities:

• Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
• Assist in qualified partner identification where appropriate
• Monitor and approve requests for customer-focused pre-sales resources
• Track and report team metrics for a given opportunity
• Monitor and measure team progress against business plan and recommend changes as needed
• Interact with business units to provide support for local region
• Lead multi-functional projects within area of responsibility
• Facilitate communications and understanding of customer requirements between customers, corporate, and the field
• Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
• Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
• Understand drivers of customer satisfaction, strive to improve customer experiences and maintain and monitor high levels of customer satisfaction in assigned territory

Requirements:

• Bachelor's degree or equivalent work experience
• 8+ years industry experience
• Ability to develop team members' capabilities in support of individual career goals and team objectives
• Experience in developing local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value
• Advanced understanding of internetworking industry trends, including new products and solutions. Can articulate trade-offs between Cisco and competitor products
• Understand the customer's business model and has experience driving account and resource planning for region. Actively collaborate with Regional Manager to track plans and course correct as necessary. Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
• Understand the value of standard methodologies and apply methodologies and other tools to drive business results
• Build the capabilities needed to deliver the team's short and long term goals, including identification and development of a strong pipeline of the best talent from both internal and external pools
• Executive communication and presentation skills