Key skills
Communication
About this role
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. The Customer Service Support Representative will handle inbound calls, resolve billing inquiries, and deliver exceptional service in a fast-paced healthcare environment.
Responsibilities:
- Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Requirements:
- High School Diploma or GED equivalent
- 1 year or more customer service experience
- Ability to work and learn in a fast-paced environment
- Attention to detail and focused
- Perform successfully in a team environment
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Energetic, passionate customer service
- Seek solutions to challenging patient billing issues
- 1 year or more call center experience
- 1 year or more medical billing, insurance claims, and explanation of benefits
- 1 year or more patient billing