Remote Customer Service Team Manager

AO Globe Life is expanding its leadership team and is looking for a Remote Customer Service Team Manager to lead and develop high-performing teams. The role involves connecting with clients about benefit programs, scheduling consultations, and supporting team performance and development in a fully remote environment.

Responsibilities:

• Connect with individuals who have expressed interest in benefit programs
• Schedule and conduct virtual consultations via Zoom
• Guide clients through benefit options and support enrollment
• Maintain accurate digital records and follow-ups
• Recruit, mentor, and support team members
• Set performance expectations and track progress
• Lead team meetings, coaching sessions, and development calls
• Promote a culture of accountability and growth

Requirements:

• Experience in leadership, management, or client-facing roles
• Strong communication and organizational skills
• Comfortable working remotely and using digital tools
• Motivated to lead, develop others, and drive results
• Authorized to work in the United States
• Reliable internet connection
• Windows-based computer with webcam