Sales Engineering Manager- NA/LATAM

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. The Sales Engineering Manager will lead a team of Solution Engineers, guiding them through customer engagements and ensuring technical solutions align with various aviation needs.

Responsibilities:

• Manage Solutions Engineers, Solutions Engineering Architects, or future SE teams
• Recruit, hire, and retain the right people for permanent and temporary assignments
• Coach and develop staff; provide performance management, development planning, salary planning, and technical training
• Actively monitors knowledge transfer within the team. Holds senior SEs accountable for sharing their expertise and creates opportunities for them to do so
• Ensures SE resources are established as account owners. When specialist support is needed, supports the SE in coordinating SME engagement through the appropriate formal process
• Works with the account team to keep the SE involved throughout – ensuring the SE retains account leadership and learns from the engagement
• Engage with sales management on all aspects of team structure and compensation
• Manager will act as an influential player-coach to help develop and close customer/partner opportunities
• Commitment to continuous learning in a fast-paced technology environment to maintain readiness to apply diverse solutions to customers’ industry enterprise requirements
• Develop relationships with customers, vendors, partners, and corporate service organizations to manage successful industry Enterprise solution implementations that allow customers to gain competitive advantages through the use of our technologies
• Plan, organize, and direct the activities of a variety of Corporate and non-sales support groups to ensure the finalization of customer system needs
• Develop a culture that creates an environment for Partner development and builds a closer SE/Partner relationship at all account levels
• Develops cross-functional relationships with Sales Management, Customer Success, Implementation, and Product teams to coordinate resources, resolve escalations, and drive consistent customer outcomes

Requirements:

• 7+ years of related experience in the industry technologies and experience with the management of technical teams
• Solutions Engineering management experience
• Ability to establish clear objectives and direction for the team
• Strong leadership, coaching, and mentoring skills
• Strong written, verbal, and presentation skills, including negotiation
• Demonstrated ability to lead geographically distributed teams, maintaining engagement, accountability, and team cohesion across time zones and cultures
• Solid knowledge and experience of customer management practices
• Excellent conflict resolution and team-building skills
• Solid understanding and experience in the management of all aspects of sales support processes
• Bachelor's degree in Computer Science, Electrical Engineering, Management Information Systems, Aeronautics, Aerospace Engineering, or Aeronautical Science
• Thorough competitive knowledge, including solutions, technology, and product offerings
• Well-versed in the company, its competitive position, and the industry trends and technologies shaping the market
• Demonstrate ability to manage professionally diverse employees through mentoring, coaching, and skill development
• Holding or pursuing an aviation credential (such as a Pilot certificate, CFI, or FAA Dispatcher certificate)