Advisor Information Systems Architect - ServiceNow

Summary

The Advisor Information Systems Architect - ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.

Your role in our mission

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs

• Define and enforce platform governance, including release management and security protocols

• Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance

• Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.

• Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).

• Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.

• Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.

• Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)

Architect & Platform Strategy

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.

• Define and enforce platform governance, including release management and security protocols.

• Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.

Integration & Development

• Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.

• Design and implement automated processes for populating the CMDB and managing service relationships.

• Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.

Collaboration & Stakeholder Engagement

• Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.

• Ensure that all integration and development efforts align with the ServiceNow Platform team's delivery expectations.

• Facilitate design authority meetings and provide consultative guidance to development teams.

Reporting & Continous Improvement

• Develop and deliver SLA/KPI reports related to services and platform performance.

• Monitor how IT support teams leverage CMDB data and provide training as needed.

• Drive continual improvement of ITSM processes and platform capabilities.

What we're looking for

• Bachelor's Degree in Computer Science, Information Systems, Business Management, or a related discipline.

• 5+ years supporting ITSM processes.

• 3+ years of hands-on experience with ServiceNow platform development and discovery tools.

• 3+ years designing and implementing integrations with third-party tools.

• 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS)

Certified Application Developer (CAD)

ITIL, COBIT, Six Sigma, PMP