Field Service Engineer - MR, CT, PET - Raleigh, Durham NC

GE HealthCare is a leading global medical technology and digital solutions innovator. The Field Service Engineer I is responsible for performing preventative maintenance and assisting experienced engineers with troubleshooting and repair of medical equipment, while ensuring customer satisfaction.

Responsibilities:

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs
• Assist more experienced field engineers with equipment installation
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
• Effectively communicate and partner with teammates and colleagues
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
• Serve as a member of the account community for key accounts
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
• Keep up to date with competitor information and market trends
• Answer service calls independently without assistance within one year of employment

Requirements:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
• Experience with Web applications as well as Microsoft suite of products
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception
• Must have and maintain a valid Driver's License
• Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary