Key skills
OKRsCommunication
About this role
Mindlance is a company focused on delivering digital solutions and enhancing client experiences. In this role, you will work with stakeholders to analyze needs and manage the opportunity backlog, ensuring the delivery of excellent digital products.
Responsibilities:
- Analyze top-volume and high-impact paper forms to identify digitization opportunities and recommend paths to digital conversion
- Conduct gap analysis across client and operational journeys to identify friction, risk, and manual processes
- Identify and define digital use cases to address gaps in existing experiences and inform recommended paths to digitization
- Evaluate and support prioritization of forms based on volume, impact, complexity, and feasibility
- Generate insights to inform prioritization and sequencing decisions
- Identify dependencies, risks, and tradeoffs, and surface clear, data-driven recommendations
- Develop business and process documentation, including current state and future state workflows
- Translate business needs into clear decision artifacts
- Partner with Product, UX, and Technology to ensure requirements align to target digital experiences and platform capabilities
- Collaborate with cross-functional teams (Product, UX, Technology, Operations, Client Experience) to support definition of user experiences and requirements for digital web form capabilities
- Support intake and readiness of forms entering the digitization pipeline, including documentation and backlog preparation
- Track and report progress, risks, and outcomes through defined metrics and OKRs
- Provide regular updates and insights to stakeholders to support transparency and decision-making
Requirements:
- Experience as a Business Analyst, Product Analyst, or Product Manager supporting digital or operational initiatives
- Strong analytical skills with the ability to synthesize data, perform gap analysis, and translate insights into clear recommendations
- Demonstrated experience partnering cross-functionally across Product, Ops, Tech, UX, and Client Experience teams
- Excellent written and verbal communication skills; comfort presenting to senior stakeholders