Project Manager

System One is a leader in delivering outsourced services and workforce solutions across North America, and they are seeking a Project Manager to lead large-scale Salesforce CRM system integration projects. The role involves coordinating cross-functional teams, managing stakeholder expectations, and ensuring compliance with various standards throughout the project lifecycle.

Responsibilities:

• Lead the planning, execution, governance, and delivery management of large-scale Salesforce CRM system integration projects for NYS Office of Information Technology Services
• Coordinate cross-functional teams including developers, QA, business analysts, and data engineers to ensure project milestones are met on time and within scope
• Serve as the primary liaison to NYS ITS stakeholders, providing regular updates and managing stakeholder expectations throughout the project lifecycle
• Oversee Agile/Waterfall methodologies, SDLC processes, and manage vendor deliverables, testing cycles, and production deployments
• Manage project risks, issues, dependencies, and ensure compliance with security, regulatory, and accessibility standards mandated by NYS
• Facilitate data migration, integration, and change management activities to support seamless system implementation
• Support production readiness activities and post-go-live stabilization efforts, ensuring a smooth transition to operational status

Requirements:

• 5+ years of experience leading large-scale IT projects as a Project Manager, preferably with Salesforce CRM system integrations
• Proven experience delivering complex Salesforce licensing, configuration, customization, and integration solutions for federal and/or state agencies
• Strong expertise in enterprise project governance, stakeholder management, and managing software development lifecycle processes
• Excellent leadership, communication, organizational, and problem-solving skills
• Experience working in highly regulated environments and managing remote teams in enterprise implementations
• Ability to oversee vendor management, testing cycles, UAT, and go-live deployments effectively