Senior Business Systems Analyst, Enterprise AI Operations

Webflow is a remote-first company dedicated to building a leading AI-native Digital Experience Platform. They are seeking a Senior Business Systems Analyst to manage their enterprise AI tool stack, gather requirements, and build frameworks for AI adoption across the organization.

Responsibilities:

• Own the day-to-day administration, governance, and user support for Webflow's enterprise AI tool stack, including Claude Enterprise, ChatGPT Enterprise, Gemini, and n8n — provisioning access, managing seats, monitoring usage and cost, and keeping the lights on so the business can build
• Partner with the Senior AI Product Owner and stakeholders across the org to help gather workflows requirements for new agents and AI use cases, translating fuzzy business problems into clear specs the Enterprise AI Ops team can build against
• Build and maintain frameworks, skills, and reusable patterns that scale AI adoption beyond one-off wins, so every team at Webflow gets faster lift from the same foundation
• Support the Enterprise AI Ops team's agent development lifecycle by running intake reviews, helping scope builds, and keeping the backlog honest
• Lead enablement work across the company, from office hours to documentation to Champion programs, so employees actually adopt what we ship
• Act as the connective tissue between IT, Security, Finance, and the business for AI tooling decisions, licensing, and governance questions
• Surface patterns across incoming requests to help the team prioritize what to build next versus what to enable someone else to build themselves

Requirements:

• 4+ years of experience as a Business Systems Analyst, Business Operations Analyst, or similar role in a SaaS or tech environment
• Hands-on experience administering enterprise generative AI tools (Claude Enterprise, ChatGPT Enterprise, Gemini, or comparable), including user provisioning, usage monitoring, cost management, and policy enforcement
• Demonstrated experience gathering requirements from technical and non-technical stakeholders and translating them into actionable specs for engineering or ops teams
• Experience building and running enablement programs, documentation, or training that drove measurable adoption of a new tool or workflow