SFS Customer Success Advocate

Scalence L.L.C. is currently seeking a Customer Success Advocate for a contract role. The position involves working in a fast-paced environment, focusing on improving customer experiences and adapting to new situations while providing direct customer support.

Responsibilities:

• Written and verbal communication skills
• Experience with either a financial institution or payment provider preferred
• Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
• Experience in direct customer facing roles
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Strong organizational, analytical, written and verbal communication skills
• Excellent time-management skills
• A desire to help people and improve the customer experience
• Bilingual in Spanish a plus