Azure Virtual Desktop (AVD) Customer Engineer

JDA TSG is seeking an Azure Virtual Desktop (AVD) Engineer to design, deploy, and operate enterprise-grade virtual desktop solutions. The role focuses on guiding customers through the planning and adoption of AVD, providing architectural guidance, and supporting migration from traditional desktop environments.

Responsibilities:

• Guide customers through the planning, architecture, and adoption of Azure Virtual Desktop solutions for enterprise-scale desktop virtualization and RemoteApp delivery
• Lead technical workshops and design sessions focused on AVD host pool strategy, session host planning, application delivery models, and end-user experience optimization
• Advise customers on pooled and personal host pools, Windows 11 Enterprise multi-session, full desktop delivery, and RemoteApp scenarios based on workload and persona requirements
• Provide architectural guidance across Azure compute, storage, networking, identity, and security layers to support resilient and well-governed AVD environments
• Help customers design and operationalize FSLogix profile strategies using Azure Files or Azure NetApp Files, including performance, scalability, and profile-related troubleshooting considerations
• Support customer migration planning from Citrix, VMware Horizon, Remote Desktop Services (RDS), and traditional physical desktop environments, including readiness assessments, workload suitability, and migration path recommendations
• Advise on identity integration using Microsoft Entra ID, hybrid join scenarios, Active Directory, or Entra Domain Services as appropriate
• Guide customers on securing AVD with Conditional Access, MFA, Zero Trust-aligned access controls, Microsoft Defender for Endpoint, and Azure networking controls
• Provide recommendations for scaling plans, capacity optimization, and operational health improvements to support long-term performance and cost efficiency
• Facilitate troubleshooting discussions across sign-in flows, session initialization, profile issues, app launch behavior, and resource contention, helping customers identify root causes and remediation paths
• Support customers in developing automation approaches, reusable templates, and operational documentation using PowerShell, ARM/Bicep, Azure CLI, and Microsoft-native tooling
• Collaborate with Microsoft teams, internal stakeholders, and customer contacts to ensure alignment with business goals, platform best practices, and customer success plans

Requirements:

• 10 - 15 years of experience in virtual desktop infrastructure, endpoint modernization, or Azure infrastructure, with strong hands-on knowledge of Azure Virtual Desktop in enterprise environments
• Experience guiding customers through AVD architecture, migration strategy, and steady-state optimization
• Strong understanding of host pools, session hosts, FSLogix, identity-driven access, and Azure networking fundamentals
• Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical
• Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders
• Experience with Windows 365, Intune, or infrastructure-as-code is a plus