Service Engineer

NOARK Electric is a company focused on enhancing customer service capabilities in the electrical engineering sector. The Service Engineer role involves managing customer service operations, providing technical support, and ensuring effective communication with customers and internal teams.

Responsibilities:

• Lead the continuous improvement of regional customer service capabilities, ensuring effective integration of daily operations within overseas subsidiaries under a matrix (dual-line) management structure
• Manage regional customer service hotline operations, including case intake, registration, response, dispatching, follow-up, and service audits; ensure timely handling of routine and urgent issues, and escalate critical or high-impact quality concerns to headquarters as required
• Conduct data analysis on customer feedback, and maintain accurate and up-to-date records, including complaint logs, return and replacement tracking, and spare parts inventory
• Deliver on-site technical support services, including troubleshooting, incident handling, product maintenance, and replacement; evaluate service effectiveness and drive continuous improvement
• Identify potential quality issues related to returned products, and oversee inspection, coordination, and monitoring of the return and acceptance process
• Provide advanced technical support to customers and internal sales teams, including product consultation, selection guidance, and technical expertise to support sales activities

Requirements:

• Bachelor's degree in Electrical Engineering, Mechatronics, or a related field
• Minimum of 3 years of relevant work experience
• Solid understanding of T&D products and related technologies
• Strong on-site coordination and problem-solving skills
• Excellent communication skills
• Strong customer service orientation
• Proficient in using computers, standard office software, and general office/network equipment
• Experience in the transmission & distribution (T&D) or power equipment industry