Senior Project Manager

LanguageLine Solutions is a leader in localization solutions, and they are seeking a Senior Project Manager to oversee project execution and client relationships. This role involves managing project workflows, mentoring staff, and ensuring projects are completed on time and within budget.

Responsibilities:

• Build strong professional relationships with current and prospective clients
• Identify new business opportunities from existing clients and communicate them to the Sales team
• Develop and execute solutions for current and prospective clients
• Support the Sales team as needed to help close new business opportunities
• Maintain close contact with the client whenever an issue is at stake to ensure proper resolution
• Provide management with feedback and recommendations on necessary changes to streamline and or improve the company's processes, procedures, and services
• Provide supervision and mentoring and/or manage Project Managers and Project Specialists
• Work with the Sales team and Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects
• Maintain and update key LanguageLine business systems, such as XTRF, LLTS Wiki, and other DBs to note all relevant client communication
• Represent LanguageLine at trade shows, expositions, and conferences when necessary
• Conduct visits to current and (possibly) prospective clients
• Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams
• Arrange and assign linguists for projects
• Within the project scope, manage the relationships with linguists to encourage cooperation
• Manage contractors to ensure their delivery of product on time
• Monitor quality control procedures to ensure that all quality checks are completed
• Consistently track projects; report status and key issues to Account Executives
• Ensure that projects are delivered on time, on budget, and with the required level of quality
• Communicate directly with clients concerning all manner of project-related activity, including change order parameters and project status
• Authorize and sign-off on projects being delivered to clients. Ensure that projects are delivered to the clients' specifications and expectations, and in a manner befitting to a world-class organization
• Provide training and consulting services to Project Managers and participate as a consultant for systems development activities
• Other duties as may be assigned by the, President, Director of Operations Manager, Director of Technical Services, Manager of Project Managers or Program Supervisor

Requirements:

• Knowledge of MS Word suite (Word, Excel, PPT, Outlook)
• Thorough knowledge of project management fundamentals as they apply to the localization industry
• Exceptional attention to detail, organizational skills, and ability to multi-task
• Excellent oral and written communication skills
• Excellent interpersonal skills
• A minimum of a Bachelor's degree or equivalent experience
• Hands-on knowledge of database functions and concepts
• Must be very resourceful, with the ability to work independently
• Must have proven organizational and communication skills
• For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship
• Foreign language skills a plus