Salesforce Service Cloud Developer

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives. They are seeking a skilled Salesforce Service Cloud Developer responsible for designing, developing, and implementing scalable Salesforce solutions to enhance customer service operations and improve user experience.

Responsibilities:

• Design, develop, and implement solutions on the Salesforce Service Cloud platform
• Build and customize Lightning Web Components (LWC) for enhanced UI/UX
• Work on Apex classes, triggers, and integrations as required
• Configure and manage Service Cloud features such as Case Management, Omnichannel, Knowledge Base, Entitlements, and Service Console
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Develop and maintain custom workflows, process builders, flows, and automation
• Integrate Salesforce with external systems using REST/SOAP APIs
• Perform unit testing, debugging, and deployment using best practices
• Ensure performance optimization and adherence to Salesforce coding standards
• Participate in code reviews and continuous improvement initiatives

Requirements:

• Strong experience in Salesforce Service Cloud implementation and customization
• Hands-on experience with Lightning Web Components (LWC) is mandatory
• Proficiency in Apex, Triggers, SOQL, SOSL
• Experience with Salesforce Flows, Process Automation, and Service Console
• Knowledge of Salesforce integrations (REST/SOAP APIs)
• Strong understanding of Salesforce security model (Profiles, Roles, Permission Sets)
• Experience with Salesforce DX, Git, and CI/CD tools
• Good problem-solving and debugging skills
• Open to obtaining Security Clearance as required for project needs (Must have)