Principal Product Designer

PagerDuty is a leader in Digital Operations Management, seeking a Principal Product Designer to join their UX team. The role involves leading design strategy for AI and Automation, collaborating with various teams to create intuitive user experiences for AI capabilities.

Responsibilities:

• Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
• Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
• Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
• Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
• Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
• Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
• Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning

Requirements:

• 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
• 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
• Demonstrated experience leading design strategy and influencing product direction
• Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences
• Experience designing for developer tools, DevOps platforms, or technical operations products
• Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
• Track record of establishing design systems, frameworks, or principles that scale across product teams
• Strong thought leadership through speaking, writing, or contributing to the design community
• Experience working in high-growth SaaS or enterprise software companies with complex technical audiences