Senior Product Manager, In-Store Integrations

Instacart is transforming the grocery industry by providing essential services to customers while offering flexible earning opportunities for Personal Shoppers. As the Senior Product Manager for In-Store Integrations, you will lead the integration strategy and execution to ensure reliable access to critical data streams, collaborating with various teams to drive complex integrations and shape the future of grocery technology.

Responsibilities:

• Own the integration roadmap for the Connected Stores: define strategy, scope, and prioritization for third-party integrations based on business impact, data value, and technical feasibility
• Drive execution end-to-end: align Engineering, Partnerships, Solution Architecture, and 3rd party teams to deliver complex integrations from discovery and design through launch and scale
• Lead external partner alignment: represent Instacart with retailers and software vendors (e.g., POS, loyalty, inventory, and coupon systems) to secure buy-in, define data contracts, and ensure technical fit
• Ship first-of-a-kind integrations, including those necessary to power new AI products: collaborate with Engineering to design and validate new integration archetypes; document patterns and transition repeatable work to Solution Architects for scale
• Establish clear SOWs and SLAs: draft requirements, timelines, and deliverables; negotiate partner responsibilities; manage risk, dependencies, and trade-offs across competing priorities
• Set and measure success: define KPIs such as time-to-integrate, data coverage and quality, reliability, and product adoption; build feedback loops that continuously improve integration velocity and stability
• Resolve conflicts and remove blockers: arbitrate between internal product needs and external constraints, making decisive, data-informed calls in a fast-paced, highly cross-functional environment

Requirements:

• 4+ years of product management experience focused on backend, platform, or API products
• 2+ years leading multiple third-party integrations with enterprise customers or vendors from technical discovery to go-live, against tight timelines
• Proven end-to-end delivery of complex, multi-stakeholder integration programs (built roadmaps, wrote specs, drove cross-functional execution, and launched to production)
• Experience communicating technical concepts to C-suite stakeholders and going deep with engineering; demonstrated success running partner scope reviews and negotiating SOWs/SLAs
• Bachelor's degree
• Proficiency with APIs and data contracts
• Comfortable using AI tools to accelerate PM workflows; still capable of writing PRDs without them
• Retail technology domain expertise across brick-and-mortar systems such as POS, inventory, loyalty, coupons, or store operations platforms
• Experience building or integrating AI/ML or computer vision capabilities, including defining data needs for model training, inference, and feedback loops
• Background in integration reliability and data quality (monitoring, observability, alerting, error budgets, and SLAs)
• Experience handing off your work to other internal teams to scale (e.g. playbook writing)
• Familiarity with privacy, security, and compliance for retail data (e.g., PCI considerations, PII handling, data retention policies)